運送政策

Order Processing

Each order is carefully prepared before dispatch. Please allow 1–3 business days for order processing. Once your order is on its way, you will receive a shipping confirmation with tracking details.

Processing time is separate from delivery time. Business days exclude weekends and public holidays. Orders containing made-to-size or personalized items may require additional processing time, as stated on the relevant product page.

If we are unable to dispatch your order within the stated processing period, we will contact you with an updated estimated dispatch date and the options available to you.

Shipping Destinations

We currently ship to:

● Mainland China

● Hong Kong SAR

● Macao SAR

● The United States

● The 27 member states of the European Union

● The United Kingdom

● Canada

● Mexico

● Australia

Shipping availability is subject to the delivery address and the service coverage of our logistics partners.

Estimated Delivery Times

Estimated delivery times begin once the parcel has been dispatched and accepted by the relevant shipping service.

Destination	Estimated delivery after dispatch
Macao SAR	3–5 business days via eBuy
Hong Kong SAR	3–5 business days via SF Express
Mainland China	Varies by province and delivery address
United States	7–12 business days
European Union, United Kingdom, Canada, Mexico and Australia	Varies by country and shipping channel

 

Where a fixed estimate is not shown, the applicable estimate will be displayed at checkout or confirmed with you before dispatch where necessary.

All delivery times are estimates rather than guaranteed delivery dates. During peak seasons, delivery may require an additional 5–7 business days. Remote-area delivery may require an additional 2–5 business days, and customs inspections may cause a further delay of approximately 3–10 business days.

Shipping Fees

Available shipping options and charges are calculated based on the destination, package weight and delivery area and will be displayed at checkout. Additional charges may apply to certain remote areas. If an unexpected surcharge applies, we will contact you before dispatch and will not charge it without your agreement.

Tracking

Every shipment includes a tracking number. Once your order has been dispatched, you will receive a shipping confirmation containing the tracking details. Tracking information may take some time to update after the carrier first receives the parcel.

Orders to the United States are generally delivered by USPS or another local last-mile delivery partner. The carrier used for a particular order is determined by the selected shipping channel and destination.

Duties and Taxes

Our current international shipping channels operate on a Delivered Duty Paid (DDP) basis. Applicable import duties and customs-clearance charges are generally prepaid, so customers should not normally be asked to pay additional import charges upon delivery.

Any local sales tax, VAT, GST or similar tax displayed and collected at checkout is separate. If you receive an unexpected customs-payment request, please contact us before making payment so that we can investigate with the carrier.

Remote and Restricted Addresses

Most remote areas in the United States can be served, although delivery times and charges may differ. Some offshore islands and APO/FPO military addresses cannot be delivered to. Please contact us before ordering if you are uncertain whether your address is eligible.

Delivery to PO boxes and other special address types depends on the available shipping channel. Please contact us before placing an order to confirm availability.

Address Changes and Delivery Failure

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number and other information required for delivery. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If delivery fails because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another circumstance attributable to the recipient, additional shipping, handling, return or disposal charges may apply.

For United States shipments, parcels returned for recipient-related reasons may be destroyed by the carrier and may not be available for redelivery. In these circumstances, we may be unable to provide a free replacement or full refund. Any available refund may be reduced by the original shipping charge and other costs reasonably incurred, subject to applicable law.

For certain European, United Kingdom, Australian and other non-U.S. routes, returned parcels may be held temporarily at an overseas warehouse. Reshipment is subject to a short response deadline and payment of the applicable reshipping fees. If we cannot obtain your instructions before the carrier's deadline, the parcel may be destroyed.

Delayed or Lost Parcels

If your tracking information has not updated for an unusual length of time or your parcel has not arrived after the estimated delivery period, please contact us at support@lalumiereadorn.com with your order number. We will request an investigation from the carrier.

A parcel is not considered lost until the carrier has completed its investigation and confirmed the loss. If the carrier confirms that a parcel was lost in transit, we will provide an appropriate remedy, which may include a replacement or refund, subject to the circumstances and applicable law.

Tracking Shows Delivered but the Parcel Is Missing

If tracking shows that your parcel has been delivered but you cannot locate it, please:

1. Check the delivery location, mailbox and any safe places around the property.

2. Ask household members, neighbours, building management or reception staff whether they accepted it.

3. Contact us within 48 hours so that we can request a carrier investigation where available.

The carrier may provide proof of delivery (POD), such as a delivery scan, location record, photograph or signature. Where valid proof of delivery is available, the carrier may reject a loss claim. We will review each case reasonably, but we cannot guarantee a refund or free replacement for parcels lost or stolen after confirmed delivery, except where required by applicable law.

Shipping Damage

Please inspect your order when it arrives. If an item appears to have been damaged during transit, contact us preferably within 48 hours of delivery and provide:

● Your order number

● Clear photographs of the item

● Photographs of the outer packaging and shipping label

● Any other information reasonably requested for assessment

The 48-hour request helps us investigate promptly and does not limit any non-waivable rights you may have under applicable consumer law. If we confirm that the item arrived damaged, we will offer an appropriate remedy, such as a replacement or refund.