Política de reembolso

7-Day Return Period

You may request a return within 7 calendar days after receiving an eligible item. After your return is approved, the item must be sent back and the tracking information provided to us within 7 calendar days, unless we provide a different deadline in writing. Where applicable law grants a longer return period, that longer period will apply.

This voluntary return policy applies to purchases made directly through the official LUMIÈRE online store. Purchases made through another authorized platform may also be subject to that platform's applicable return process and rules.

To qualify for a voluntary return, the item must be:

● Unworn and unused, except for the minimum handling reasonably necessary to inspect the item or check its fit

● In its original condition

● Free from damage, scratches, stains, odours, pet hair and other signs of wear

● Returned with its original packaging, accessories and proof of purchase

We reserve the right to inspect returned items. A deduction may be made where permitted by law if the item's value has been reduced by handling beyond what is reasonably necessary to inspect it.

Promotional and Sale Items

Full-price items and items purchased with a welcome or promotional discount code remain eligible for return unless they were clearly marked Final Sale before purchase.

Items clearly marked Final Sale are not eligible for a voluntary change-of-mind return. This restriction does not apply where a return, repair, replacement or refund is required by applicable consumer law, including where an item is faulty, damaged on arrival or materially different from its description.

Made-to-Size and Personalized Items

Items made or altered to a customer's selected measurements, including custom-sized bracelets or pet collars, and other personalized products are not eligible for voluntary change-of-mind returns.

This exclusion does not apply if the item is faulty, damaged on arrival, incorrectly made compared with the measurements accepted by us, or where applicable law provides otherwise.

Pet Accessories

Standard-size pet accessories may be returned only if they remain clean, unworn and in resalable condition. A brief indoor fit check is permitted only to the extent reasonably necessary to assess size. Items showing pet hair, odour, scratching, staining, stretching or other signs of use are not eligible for a voluntary return, subject to applicable law.

For your pet's safety, please inspect all items before use and discontinue use if any component becomes loose or damaged.

Natural Crystal Characteristics

Natural crystals may vary in colour, clarity, pattern, inclusions, shape and texture. Minor mineral marks, internal veining, inclusions and variations are part of the natural character of the material and are not generally considered defects.

This does not exclude claims involving a stone that arrived materially damaged, broken or materially different from its product description.

Starting a Return

To request a return, contact support@lalumiereadorn.com and include:

● Your order number

● The item you wish to return

● The reason for the return

● Photographs, if the item is damaged, faulty or incorrect

If your return is approved, we will provide you with return instructions and the designated return address. Please do not send your return to the address shown on the original shipping label.

Returns sent without prior authorization will not be accepted or processed. The customer bears all risk of loss, misdelivery, or inability to trace any unauthorized return shipment. LUMIÈRE will not be responsible for locating, refunding, or replacing such shipments, except where required by applicable law.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is responsible for return shipping costs. We strongly recommend using a tracked shipping service and retaining the receipt until the return is completed. LUMIÈRE is not responsible for a return parcel lost before it reaches the designated return location, except where applicable law provides otherwise.

If we confirm that an item was faulty, damaged on arrival or incorrectly supplied, LUMIÈRE will provide an appropriate remedy and cover reasonable return shipping costs where required.

Original delivery charges are not normally refundable for voluntary returns, except where applicable law requires the refund of standard delivery charges. Any optional expedited-delivery surcharge is non-refundable unless required by law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method without undue delay and generally within 5 business days after the returned item is received and inspected, or within any shorter period required by applicable law.

Your bank or payment provider may require additional time to post the refund to your account. If more than 15 business days have passed since we confirmed the refund, please contact us.

Shipping, handling, return or disposal costs caused by an incorrect address, refusal of delivery, failure to collect or another recipient-related delivery failure may be deducted from a refund where permitted by applicable law.

For items purchased as part of a bundle, Buy One Get One offer or similar promotion, any refund will reflect the actual discounted amount allocated to the returned item rather than its original standalone price. Complimentary gifts have no cash value and may need to be returned if the qualifying purchase is refunded; where permitted by law, the stated value of an unreturned gift may be deducted from the refund.

Exchanges

Because orders are shipped internationally, we do not currently process direct exchanges. If you would like a different item or size, please return the eligible item for a refund and place a new order. This does not affect any right to a replacement for a faulty, damaged or incorrectly supplied item.

Faulty or Incorrect Items

If you receive the wrong item or believe your item has a manufacturing fault, contact us with your order number and clear photographs. We will assess the item and provide an appropriate remedy, which may include repair, replacement or refund depending on the issue and applicable law.

Normal wear and tear, accidental damage, improper storage, pulling, impact, exposure to chemicals or moisture contrary to the care instructions, and damage caused by misuse are not manufacturing defects. Natural tarnishing and gradual colour changes may occur depending on the material and are not necessarily defects.

Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded in the customer's location.

Order Cancellations

If you wish to cancel or modify an order, contact support@lalumiereadorn.com as soon as possible. We will try to assist, but cancellation, address changes and product changes are not guaranteed once processing has begun. Orders that have already been dispatched cannot be cancelled and must follow the applicable return procedure.

Contact Us

For shipping, return or refund questions, contact support@lalumiereadorn.com Please include your order number whenever possible so that we can assist you efficiently.